False Ban?

When you are banned from SmallWorlds whether it be temporarily or permanently, you will receive an email from SmallWorlds on your personal email ie. Yahoo, Gmail, Aol. It will say why you are banned and for how long, and if you feel you have been wrongly banned, you can submit an appeal to their support team by email support@smallworlds.com

SmallWorlds will NEVER send you an email in-world saying you have been banned. Those mail are fake and should be reported. If you receive mail in-world saying something like "you have to pay 10000 gold or your account will be banned" it's not true. Report the mail and the person who sent it. Block them and ban them and you should be fine.

Good Luck